Based on a case study called Top hat Ltd But here the description needed for the casestudy: - 1. Introduction 1.1. Purpose of document What is the purpose of this report? Note that this refers to the document, not the project as a whole. 1.2. Scope What is included in your plan? What is not included? You need to identify the ‘boundaries’ of your plan. 2. Installation 2.1. Deployment plan What is your overall approach to the installation of the THETIS & amp; MATS systems, i.e. how will you deploy (or & quot;roll-out & quot;) the system? Justify your selection and provide a detailed account of how this approach will be used in practice. How will end-user training and data migration fit in to the overall plan? 2.2. The case against direct changeover Top Hats management has asked you to explain why direct changeover at all sites at the same time might not be a suitable option for the installation of THETIS & amp; MATS. You should identify any additional resources that would be required if direct changeover were to be used, as part of your response. 2.3. Data migration What data is required in the new system? Is there any data that is not required in the new system? How will you transfer existing data into the new system? Who will be involved in this process and when should it happen (in relation to other installation activities)? 2.4. Training What training is required by different end-user groups? When is training required? What training methods will you use? Where training will be carried out, how long training will last, and who should perform it? How does your training plan fit with your overall deployment strategy? 2.5. Business change issues What are the key business issues that Top Hats Ltd will face during the installation of the THETIS & amp; MATS systems? Outline your proposals for dealing with issues you have identified, and specify any recommendations you would make to management. 2.6. Installation schedule You should provide a 4-page (maximum) Gantt chart of your planned installation activities. This could be shown within an appendix to the report. This schedule should clearly identify activities, staff responsible, start/end dates and any dependencies. 3. Support 3.1. Support needs Who will require support? Identify the different user groups who will have access to the support service. What are the specific needs of each group? How will different users be identified? What are the hours of service for which support is provided? What happens outside the normal hours of service? How will it be possible to distinguish between different users and different groups? BS3005C & amp;N 2008-09 Coursework Assignment 2 Page 4 3.2. The ISSS Help Desk How will the Top Hats ISSS support service operate? You should provide a detailed description of the ISSS Help Desk you are proposing, including: - the support model you plan to operate - where will the Help Desk be located, and how will it be staffed? - an explanation of the different roles and skills required for support staff 3.3. Outsourcing the Help Desk - Top Hats management has asked you to evaluate whether it would be worth outsourcing the Help Desk (now or at some point in the future). You should provide an explanation of outsourcing, and consider the advantages and disadvantages of in-house versus outsourced provision. 3.4. Issue tracking and escalation What categories of support issue will the Help Desk recognise? How will the help Desk record, track and monitor support issues reported by users? How and when will support issues be escalated to the next level? 3.5. Support service levels What are the service level targets for each category of support issue? Are there any other service level targets? Are there any exceptions? How will you monitor whether these service levels are achieved? 3.6. Benefits of the support service What are the benefits of providing a dedicated IS support service? 4. References List any related documents and cite in the report any sources of information that have helped you develop this plan using the Harvard referencing style.