read the following articles and websites about negative messages and business letters writing negative messages http://homepages.wmich.edu/~bowman/badnews.html crisis communication: lessons from 9/11 argenti, p. (2002). crisis communication: lessons from 9/11. by: argenti, paul. harvard business publishing. accessed may 14, 2008, at: http://www.hbsp.harvard.edu/hbsp/hbr/articles/article.jsp?articleid=r0212h & ml_action=get-article & print=true letters... we get stacks of letters and business notes http://www.csun.edu/~vcecn006/lettr.html business letter writing: the secrets to effective business letter communication http://www.editorsoftware.com/writer-resource/tutorials/business-letter-writing.html ASSIGNMENT:Read the Stoval Home Products case at http://www.businesscommunication.org/publications/bcq/cases/Stovall.pdf Complete the assignment at the end of the case. Apply as many concepts as possible from the readings. After you’ve written the letter, describe how you used the ideas from the readings. b. All Papers should be double spaced. c. Font Type: New Times Roman d. Font Size: 12pt 4. Cover Sheet. i. The name " TUI University" ii. Your Name. (Nina Owens) iii. The College Course # (BUS 303) iv. The title the number of the module(#3)