Analyse the barriers to the transfer of learning that causes classroom learning to be left behind in the return-to-desk journey. Research exists on the transfer of knowledge. However, few topics cover the barriers to the transfer of knowledge in a call centre environment. We investigated the adoption rate of classroom knowledge and analysed the barriers to applying the classroom learning when attendees were back at their desks. By analysing the barriers to the transfer of learning, future courses can be designed and delivered to address the environmental conditions that can decrease the impact of training. This request is not for the full thesis. It is a 2500 - 3500 word (13 page) document that outlines the thesis paper. To include an introduction chapter and a literary review.