Many organizations are using some form of call monitoring and data mining to improve customer service and to gain a greater understanding of their customers and their needs. Write a paper on corporate monitoring and the BIS implications. Using the Internet, do some investigating into who is using this technology and in what form. In addition, see if you can find information suggesting the real value of these technologies to the firms who use them. Use a minimum of 7 varied CURRENT sources (at least three from 2002 - for example, journals in your major, Internet sources, interviews. Under no circumstances can Wikipedia be used as a graduate-level academic source. Of the 7 required sources, 3 MUST be from academic journals.