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Strategic Quality Management Customer Satisfaction
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Assignment Type: Individual Project Deliverable Length: 7-10 slides with in-depth speaker notes
Points Possible: 100 Due Date: 10/26/2008 11:59:59 PM CT
The managers of your company are deciding whether to develop a brand new product not yet seen in the marketplace or a version of a competitor''s product that has already been launched into the marketplace.
Management has called a meeting to discuss which way to go. They want to know if they should follow the "first-mover" theory or "late-mover" theory. You have been assigned the task to develop a presentation for this meeting that will give evidence that describes and discusses either supports or disagrees with these theories. You may use the Library or other Web resources to find more information on these terms as well as examples to support your position.
In the speaker''s notes of the PowerPoint slides, elaborate in-depth on the bullet points you placed in your presentation and provide information to support your presentation.
As a new consultant, you really don''t know much about the company involved, the potential products that the managers want to discuss in their meeting, nor the personalities of the managers who will be attending the meeting. The very best that you can really do within the given scenario is to thoroughly and factually explore both of these theories in your presentation as input for their discussion during the remainder of the meeting.
For more information on creating PowerPoint Presentations, please visit the PowerPoint Lab.
Your report MUST include a reference list. All research should be cited in the body of the paper. Reports without citations may not earn any higher grade than a ‘C’ letter grade. Your report should contain an abstract, a short introduction, and conclusion in addition to the body of the paper. Please note that if you have a source in your reference section, you need to cite it in the body of the paper per APA guidelines and vice-versa.
Please submit your assignment as a PowerPoint with in-depth speaker notes in APA format.
Objective: The Objective of the Unit 3 IP Assignment will involve the following the Course Outcomes and Grading Criteria with their respective percentages for the Grading Rubric:
Discuss the opportunities provided by technology for businesses. (20%)
Identify examples of good and bad business practices in the use of strategy design components. (30%)
Apply critical thinking skills to analyze business situations. (30%)
Use effective communication techniques. (20%)
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