Mortgage operations - How to bring down the processing time for Mortgage from 14 days ( hypothetical ) to 3 days . ( approval time ) through efficencies in Operations. Company''s name - Mortgage Inc. The report consisting of 4 parts 1. Introduction : Describe the operation the company .Outline the purpose and size of the company ( hypothetical) Take a broad view. 2. Analysis : Operations objectives : Identify and explain the objectives of the operation . What is the balance or relative priority of these objectives . Comment on conflict that might exist. Operating System Structure : Identify the prevailing system structure and comment on its limitation for the operation. Capacity Managment : how is the capacity of the operation managed ? Quality Assurance and control : What is the Quality standard of the organisation ? How is the performance measured. 3. Policy change : Recommend a policy change resulting from analysis and also explain the reason for the policy change. Note - I want to mention the change in the policy as the company will be now sending its own employee for the evaluation of the property before it was outsourced to a outside company ( Assumption ). 4. Implementation and ongoing performance : changes in the area of customer service resource utilisation Capacity Inventory and supply chain Scheduling Quality and control of resources and what will be done to maintain a consistent performance. 4. Executive Summary : Executive summary in the front of Assignment report.