Notes for Students: Based on the MultiMedia case “Principle Healthcare” [PHC]– contained in the XStream Site for Operations Management; Question No. Topic Mark 1) Evaluate PHC’s operational strategy using the performance dimensions and other relevant theory. 20% 2) Map and evaluate PHC’s process flow and layout for both products and information. 30% 3) Relating to your analysis in Q1 and using relevant operations management concepts describe and evaluate the critical elements of PHC’s operations. 30% 4) Referring back to all your above analysis, outline how PHC’s operations could be improved, and why this would help the business overall. 20% NB – all questions must be attempted Your answer should be in the form of a business report with appropriate structure and layout and presentation in the region of 30004000 words, plus pictures, photos, tables, diagrams, references and appendices as required. The submission will be by XStream – no paper copies allowed Submitted File less than 9MB Files must preferably be in pdf format , but could be MS word ‘doc’, but not ‘docx’ format