Describe in detail how dissatisfaction, disciplining and dismissal impact on employees in the workplace. Give examples where necessary. (15) Define in brief the grounds for dismissal. (10) After completing this unit, you should be able to: • understand and explain the nature of grievance and discipline in employment as techniques for ensuring mutual satisfaction within the contract of employment • understand and explain the working of grievance and discipline procedures • carry out a disciplinary or grievance interview • understand and explain the broad outline of the law relating to dismissal. References Milgram S (1974) Obedience to Authority, London: Tavistock. Further Reading Edwards P K (1989) ‘The three faces of discipline’, in Sisson K (ed.) Personnel Management in Britain, Oxford: Blackwell. Hepple B A (1992) ‘The fall and rise of unfair dismissal’, in McCarthy W (ed.) Legal Interventions in Industrial Relations, Oxford: Blackwell. IDS Brief is a fortnightly publication dedicated exclusively to changes in employment law. It is available on subscription from: Incomes Data Services Ltd, 77, Bastwick Street, London EC1V 3TT, telephone: 0171 250 3434. Milgram S (1974) Obedience to Authority, London: Tavistock.