a) Write using a report format, starting with a table of contents listing chapter and section headings b) Do not include any tables or charts in main report put them into appendix. Any supplementary materials that you include in the appendices must be cross referenced in the main body. c) Use Arial font, size 12 d) Use English UK not US language e) Clearly show word count at the end of main body of the report f) Support your arguments with appropriate literature citations, all citations need to be in speech marks, then brackets with relevant source after the speech marks in the main report g) Clearly show list of references h) DO NOT USE ANY DEFINITIONS, use of glossary is fine i) This is about analysis based with literature not description j) Use marking scheme as a guide to word count for each section k) Zapple is a made up company