The small company for which you work has been informed by a major customer that due to their recent application for ISO9000 certification unless you can provide evidence that you too have a robust quality assurance system in place they will no longer be able to trade with you. Alarmed at the potential loss of revenue your MD has asked you to prepare a paper detailing and explaining the process (es) your firm would have to go through in order to introduce an effective integrated assurance management system. For the purposes of your report you should ? Identify the nature of the business you work for (eg sector, nature of business) ? Clearly identify and explain the benefits to be accrued from the introduction of an integrated assurance system. ? Devise and justify a system appropriate to the environment in which your type of the business operates ? Devise an appropriate plan to implement the system, explaining carefully the logical behind your project plan. ? Ensure that your plans are supported by references to appropriate theory and case studies.