I was not happy with the last one I received and will only use your services again if this essay when returned is of a higher standard. Few things I would like to point out when working on this currant essay. To ensure only make reference to the UK and not USA and that the spelling is checked, words used are not American. Please also ensure when quoting or making reference to someone work in the essay that they are then clearly placed in the Bibliography in the Harvard style. The last essay I was unable to use due to these faults sadly I wasted my time and money. Please ensure I receive satisfaction this time. Currant essay need to be 4,000 words (+/-10%)and the subject area is- How should housing association measure the quality of its housing management services? (this would need to cover a small amount on England but the main focus should be Wales). Housing management Performances assessments, what do they measure this and what tools are used. Internal and external audits, performance monitoring, benchmarking, best value, good practise ect. To focus on evaluative or critical approach the pros and cons of the different approaches. What are the criticisms of the performance setting framework and to the government approaches? (WALES AND ENGLAND ONLY) Second part – How can such an organisation devise a plan to improve its service and what should such a plan contain? (Process and content). Helpful information can be found on Welsh office (1998) Modernising Local Government in Wales. Improving local services through best value Cardiff: Welsh office Also see www.audit-commission.gov.uk and www.idea.gov.uk Performance measurement and comparisons. National Assembly for Wales (2000) local government acct 1999:guidance on Best Value Performance Indicators in Wales,2000/2001 Cardiff,NAfW (see chapters 4/5 for general background and 9 housing. Deadline for essay is 29th May 2008.