[check attached proposal and objectives]I will want you to talk about the TQM (Operational management) Guidelines for the project. 1) Ensure that all objectives are answered 2) How we collected the data 3) Using the marketing mix - to help the SCCC and the hotel gain more awareness 4) Operational management must be used to be effective and to ensure that TQM is achieved , and this will reduce cost and therefore the value chain cost will be less and this will lead to more profit/revenue 5) Theory’s must be used efficiently 6) Format -I am open to any thing which will be better than what I have presented. 7) Ensure that some management issues are addressed with the hotel 8) Recommendations -must be top class