Assessment of Learning Outcomes The following Learning Outcomes* are assessed in this assignment:- 1. Examine the role of leadership and management in the 21st century in the context of the hospitality, tourism and leisure industry. 3. Identify key issues in managing change in the context of operational management *The Learning Outcomes for the module/unit are specified in the approved Module Specification - (UEA courses) or the BTEC Unit specifications. Assignment Instructions As organizations strive to survive within a fast changing and complex global environment the key to achieving competitive advantage is to deliver product and service quality which is both consistent and continuously improving. Within this context, aspects of leadership, leadership behaviour, the role of team leaders and group behaviour become critical to business success. This requires new approaches to the leadership and management of the people who are ultimately responsible for delivering quality, namely, the organisation’s front-line employees. Task Using the following points as a guide you are required to write a report which explores these issues within the context of the H,T and L industry. 1. Examine the changing nature of leadership within the hospitality, tourism and leisure sector LO1 2. Assess how the goal of continuous improvement has influenced the management/leadership role LO1 3. Evaluate how a program of leadership development could help an organization in achieving its goals LO3 4. Identify and describe how leaders can implement and manage change successfully within service organizations LO3